We try to make our games as simple to play and our websites as easy to navigate as possible, but if you have a query that you can't find an answer to on the How to Play pages, hopefully this list of Frequently Asked Questions will help you out.
If your question is not answered in any of these places, please visit the Contact Us section of the website. Please include your email address in all correspondence, and if possible make sure you are logged in before sending your query. Only matters that are not answered below will be replied to.
How do I get started?
You must Register your personal details through this website by completing the short online registration form. You will then be asked to select your team.
How do I pick my team?
Once you have registered your personal details you will be asked to select your team. To select your team simply click on a player name to select that player for your team. Repeat the process until all 11 players are selected. Enter your chosen Team Name and hit 'Continue'.
For more details on team selection and formations please visit our How to Play section.
How many teams may I enter?
You can only enter one team into the game. You must use your own email address as your Username. Any manager with multiple teams will only be allowed to retain the first team entered.
How do I log on to see my team?
Click Log in. Type your username (email address) and password in the boxes provided, then click the grey 'Login' button. You will then be taken to your team screen where you can view your selections, make transfers etc. If you wish to skip this process in the future, tick the box provided on the Login screen and your details will be remembered for 2 weeks.
I have forgotten my password!
Your username (registered email address) and password would have been emailed to you when you registered for the game. If you have forgotten your password, click on the 'Lost Password' link in the login box on the right-hand side of this webpage and it will be emailed to you. If you have forgotten your username , then visit the Contact Us section to register your query. Please include as much information as possible in any correspondence e.g your manager name, e-mail address and team name.
When is the site updated?
The player and team scores on the website will be updated every Monday morning following a weekend of Premier League action, or else every morning after a set of mid-week fixtures/a mid-week fixture has taken place the previous day/evening.
I have a points discrepancy: is there someone I can contact?
If you have a question concerning points scoring, please visit the Contact Us section of the website to register your query. Please give as many details about your query as possible so that we can investigate it fully.
How do I make a transfer?
In order to make a transfer you must login and visit your team screen. Click on the 'team changes' button to access the transfer page, then follow the instructions on the screen.
How do I join an existing Private League?
To join a Private League you need a League PIN and these are only available from the chairman of each league, we cannot give these out. You could create your own Private League and invite your friends to take part using our Challenge emails.
What is an assist?
An assist is earned when a team-mate makes the last completed pass to a goalscorer before a goal is scored. Refer to the How to Play section for further detail.
What is a clean sheet?
A clean sheet occurs when a team concedes no goals during a match. Points are awarded to goalkeepers and defenders who have been on the pitch for 75+ minutes without conceding a goal.
What are transfers?
Transfers, also referred to as 'Team Changes', are the means by which you can replace one of your chosen footballers with another. Transfer opportunities are strictly limited with a maximum of amount available throughout the season. Refer to the How to Play section for further detail.
How do I know how well my team is doing?
There are plenty of ways to find out how your team is performing in the game, these include:
Leaderboard
The Leaderboard is where you can view your team's position in relation to the other managers competing in the game, as long as your team has accumulated sufficient points to feature as one of the top 200 managers.
Manager of the Month
The accolade of Manager of the Month is awarded to the manager whose team scores the most points within any given calendar month throughout the season. Refer to the Prize Page to see if there is a monthly prize awarded to the Manager of the Month.
Monthly Points
The cumulative points total of all the players in your team for any given calendar month since points scoring began/you entered your team to the game.
Monthly Position
Your Monthly Points total will be compared to that of the other managers playing the game to give you a ranking and indicate where you were placed over that month.
Overall Points
The cumulative points total of all the players in your team since the beginning of the season/since you entered your team to the game.
Overall Position
Your Overall Points total will be compared to that of the other managers playing the game to give you a ranking and tell you how many managers have scored more points than you over the course of the season... if any!
What are the player positions?
The players are categorised into the five following positions:
Goalkeeper (GK)
The custodian of the net gains points for appearances and clean sheets, but points are deducted for each goal conceded.
Full-back (FB)
Full-backs gain points for appearances, clean sheets and goals but points are deducted for each goal conceded.
Centre-back (CB)
Centre-backs gain points for appearances, clean sheets and goals but points are deducted for each goal conceded.
Midfielder (MF)
Midfielders gain points for assists and goals scored.
Striker (ST)
Strikers gain points for assists and goals scored.
Which club abbreviation refers to which club?
ARS - Arsenal
AV- Aston Villa
BIR - Birmingham City
BLA - Blackburn Rovers
BOL - Bolton Wanderers
BUR - Burnley
CHE - Chelsea
EVE - Everton
FUL - Fulham
HUL - Hull City
LIV - Liverpool
MC - Manchester City
MU - Manchester United
POR - Portsmouth
STO - Stoke City
SUN - Sunderland
TOT - Tottenham Hotspur
WH - West Ham United
WIG - Wigan Athletic
WOL - Wolverhampton Wanderers
What do the abbreviations on the points breakdown tables mean?
CLB - The Barclays Premier League club that the player represents
PLD - Games played by the player
GLS - Goals scored by the player
ASS - Assists achieved by the player
CS - Clean sheets achieved by the player
GA - Goals against conceded by the player
WK - Total points scored in the current week of play
MTH - Total points scored in the current month of play
PTS - Total points scored in the entire game
I keep getting automatically logged-out.
It is very likely that this is due to the settings on your computer. Ensure that cookies are enabled within your web browser and try again. If symptoms persist, please consult the support team. Please give as many details about your query as possible so that we can investigate it fully.
When registering or changing my team I get the error: "Failed to retrieve user details stored in the Session".
Again it is very likely that this is due to the settings on your computer. Follow the instructions for the point above.
How do I change my registered email address?
To change your personal details, including your email address, login and click on User Options or Your Profile on the right-hand side of the page. Enter your new email address in the box marked "Email:" and then click the Submit or Save button at the foot of the page. You will need to use this email address when you next login.
(Please ignore the message that asks you to contact our support team when you change your email address.)
Will my team score points for FA Cup matches?
No. Teams score points based upon Premier League games only.